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SUMMARY OF DUTIES:
Responsible for ensuring the overall safety and security of the hotel, garage, employees and guests. Promote and support a safe environment for staff and guests. Respond to, investigate and report on all complaints, incidents, or accidents reported by guests or staff.
JOB RESPONSIBILITIES:
Maintain accurate account of complaints, incidents and accidents. Thoroughly document all activities on an hourly basis in the daily security log. Maintain an accurate record of all noise complaints made by neighbors.
Respond to all calls for assistance. Perform frequent patrols of hotel property to ensure the safety of employees, guests, patrons and their vehicles.
Communicate all relevant information to Guest Relations Manager and Manager on Duty.
Monitor video surveillance equipment.
Maintain lost and found department.
Enforce safety practices, hotel policies and state liquor laws. Works closely with law enforcement when necessary.
Conduct oneself in a professional manner at all times. Be proactive and productive without constant supervision.
Successfully partner with other departments (valet, front desk, housekeeping, and F&B) to provide a seamless guest experience. Assist Department Heads with any special requests. Facilitate the removal of guests and/or patrons that pose a threat to the safety and security of the staff or others in a nonviolent and appropriate manner.
Maintain access to all critical phone numbers and information, (i.e., Sheriff, Marsh, Midway Hospital, Citizens Medical, etc.)
Perform other duties, projects, responsibilities as requested.
JOB REQUIREMENTS:
Previous security experience in a nightclub or entertainment environment preferred.
Ability to work alone and within a team.
Working knowledge of common computer programs.
Proficiency in English language, including written, verbal and reading. Bilingual a plus.
Ability to effectively communicate with guests, staff, management and law enforcement.
Strong organization, communication and customer service skills.
Successfully pass a background check.
Guard Card training required.
First aid and/or CPR certification preferred.
Physical Requirements:
Ability to stand for long periods of time.
Work in variable weather conditions
Ability to lift 25 lbs.
Other
$27k-37k (estimate)
07/09/2023
05/30/2024
The job skills required for Guest Relations Agent include Customer Service, Housekeeping, Communicates Effectively, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Relations Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Relations Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Relations Agent positions, which can be used as a reference in future career path planning. As a Guest Relations Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Agent. You can explore the career advancement for a Guest Relations Agent below and select your interested title to get hiring information.